隐私政策

Information we collect

Information you provide: when you submit the Free Estimate form, Contact form, or use the chat, we collect the details you enter (such as name, email, phone, city/ZIP, project type, budget, timeline, and your messages).

Chat content: messages you send in the website chat are processed and may be machine-translated so our team can assist you in your language.

Usage analytics: we collect privacy-light, aggregate usage data such as pages viewed, the language of the page, an approximate country (derived at the network edge, not from a stored IP address), referring website, and whether the device is mobile or desktop. We use a random, first-party identifier stored in your browser to estimate visitor counts. We do not use advertising cookies or third-party trackers, and we do not store your IP address or precise location.

How we use your information

To respond to your inquiries, prepare estimates, schedule visits, and provide our remodeling services.

To communicate with you, including notifying you (for example by email) when we reply to your chat message.

To understand, in aggregate, how the website is used so we can improve it.

How we share information

We do not sell your personal information. We share information only with service providers that help us operate the website and communicate with you, including: Supabase (database/hosting of form and chat data), Cloudflare (website hosting, edge network, and AI-based translation), Telegram (so our team receives and replies to your messages), Resend (email delivery), and Hearth (optional financing, if you choose to use it). Each processes data on our behalf or under its own terms.

Cookies and local storage

We do not use advertising or third-party tracking cookies. We use your browser’s local storage only for essential, first-party purposes such as remembering your language preference, keeping your chat session, and an anonymous analytics identifier.

Data retention

We keep form submissions and chat records for as long as needed to serve you and for our legitimate business and recordkeeping purposes, then delete or anonymize them. Aggregate analytics may be kept indefinitely.

Your choices and rights

You may request access to, correction of, or deletion of the personal information you provided by contacting us. Depending on your state of residence (for example, Washington), you may have additional rights regarding your personal data.

You can clear your browser’s local storage at any time to remove the analytics identifier and chat session.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions about this policy? Contact ELC Construction NW LLC at info@elcconstructionnw.com.